Job Description
Seeking a C2C candidate located in the specified area. Role & Responsibilities
- Must have a current AZ Driver's license with a good driving record - 39 month review will be conducted.
- This is NOT a remote or telecommuting position. Successful candidate must report to the Duty Post every morning at 8:00 am.
- Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.
- Position requires ACJIS Certification (Arizona Criminal Justice Information System) is provided by ADOT and is the full background check with fingerprinting, then the candidate is required to pass a written test in order to work on our ADOT Enforcement Officers (our ADOT Police for the Public) devices.
- Position will require extensive daily travel. Resources will need to have the ability to drive to various locations throughout Northern/Southern/Central Arizona as needed using ADOT Vehicle. Infrequently, travel with possible overnight stays within AZ may be required for training and coverage purposes.
- The PCLAN technician role within ADOT's (Arizona Department of Transportation) is the face of ITG (Information Technology Group) These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT.
Duties Include: Server
- Support, Desktop support, support customers on the ADOT network; fix
- computer related problems; troubleshoot hardware problems; research and
- implement potential solutions; support agency's warranty and non-warranty
- computer and printer repair work; and assist with assigned project tasks.
- Ensures compliance with standards for systems software and documentation.
- Teach customers how to use PC related software and hardware. Implements
- software patches, security fixes, and tests and validates modified system
- configurations. Install and configure PC hardware, software and peripherals.
- Assist with major deployments of hardware and software. Monitors system
- reliability and availability. Attend section staff meetings. Complete mandatory
- training classes and other classes as assigned. Travel between sites to
- accomplish tasks. Perform preventive maintenance on hardware and software
- packages to include client and server platforms. Teach new staff members
- how to troubleshoot problems, setup and install, network related hardware,
- software and other peripherals. This position will require daily travel to work
- sites
Qualifications & Educational Requirements
- General working knowledge of infrastructure technologies and in-house
- developed applications utilized in the enterprise
- Ticketing and Department operating procedures
- Knowledge of Microsoft products including operating systems and Office
- Knowledge of Google Suite
- Computer hardware configuration and repair knowledge
- Knowledge of Ethernet network topology to assist with troubleshooting
- network issues
- Knowledge of IT infrastructure industry standards and best practices
- Advanced troubleshooting skills
- Problem definition and alternative analysis skills
- Experience with Active Directory
- Experience with Windows 10
- Experience with Server 2008 and Server 2012 engineering
- Experience with Backup solutions
- Time Reporting
- MS System Center Operations Manager 2012 R2
- Minimum 4 years of current working experience in an IT field
- Must have a current AZ Driver's license with a good driving record
- Associate/Bachelor degree in a related field is preferred
Skills
- Strong customer service skills
- Excellent interpersonal, written and oral communication skills
- Advanced troubleshooting and problem solving skills
- Excellent self-organization and time management skills
- Ability to work collaboratively in teams and across organizations
- Ability to synthesize feedback and adjust plans accordingly
- Ability to develop and write technical documentation
- Ability to evaluate and test emerging technologies
- Ability to apply creative solutions to business problems to ensure business needs are most effectively me
- Position is 100% onsite
Required Skills : Desktop Support
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Job Tags
Work experience placement, Work at office, Night shift, Day shift