Job Description
Description:
he Organizational Development Specialist is responsible for assessing, developing, and delivering department-specific training programs to ensure that team members and sub-contractors possess the necessary knowledge and skills to effectively perform their customer service responsibilities.
Essential Functions :
- Facilitate onboarding training sessions for new hires.
- Conduct training classes and continuously improve the training experience to ensure successful delivery and learner comprehension.
- Collect and analyze trainee feedback to assist in program evaluation and assess trainee competence.
- Maintain and organize training program materials on the team's shared drive for easy access.
- Assist new recruits in integrating into the organization by providing training on company culture and essential job functions.
- Facilitate introductions between new hires and their team members to foster a welcoming environment.
Skills and Qualifications:
- Strong communication and interpersonal skills.
- Ability to assess training needs and develop effective training programs.
- Proficient in using digital tools for training delivery and material management.
- Experience in facilitating group training sessions.
- Strong organizational skills and attention to detail.
- Ability to provide constructive feedback and support to trainees.
Position Type:
This is a full-time position, 40-hour minimum, with the expectation to maintain a regular work schedule located in Wixom, MI. Core days and hours of work are Monday through Friday.
Requirements:Preferred Education and Experience:
Other Duties:
All other duties as assigned by management.
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