Help Desk Technician Job at CornerStone Technology Talent Services, Fort Worth, TX

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  • CornerStone Technology Talent Services
  • Fort Worth, TX

Job Description

Help Desk Technician (Call Center Environment)

Type: Contract

Location: Fort Worth, TX 76177

Work Setting: Onsite

Compensation: $17–$20/hour (Based on Experience)

Schedule

  • Training (First 30 Days): Monday–Friday, 7:30 AM – 3:30 PM
  • After Training: Flexible shifts (evenings required)
  • Weekend Coverage: Saturday or Sunday required
  • Environment: 24/7 operation (must be open to holidays)

Overview

We’re hiring Help Desk Technicians to support a high-volume service desk environment for one of our growing retail clients. This position combines customer support with basic technical troubleshooting, assisting both corporate employees and retail locations.

This is a fast-paced, call center-style environment—strong communication skills and the ability to think on your feet are just as important as technical ability.

What You’ll Do

  • Answer inbound support calls from store locations and internal teams
  • Follow structured processes and call scripts
  • Troubleshoot basic issues (POS systems, applications, hardware)
  • Create and update tickets with clear, accurate documentation
  • Escalate more complex issues to advanced support teams
  • Deliver a high level of customer service in a fast-paced environment

What Success Looks Like

  • Clear, confident communication with non-technical users
  • Ability to stay composed in a high-volume call environment
  • Strong attention to detail in ticket documentation
  • Consistent performance against call center metrics (call time, resolution, quality)

What We’re Looking For

  • Experience in a call center, customer service, or help desk environment
  • Strong communication skills and professional phone presence
  • Basic technical understanding (Windows, applications, troubleshooting)
  • Ability to multitask across multiple systems/screens
  • Customer-first mindset with a friendly, personable approach

Nice to Have

  • Experience supporting retail or POS systems
  • Familiarity with ticketing systems or help desk tools
  • Exposure to Microsoft 365

Important to Know Before Applying

  • This is a high-volume call environment —you’ll be on the phone consistently
  • Schedule flexibility is required after training (evenings + weekends)
  • Must be open to working holidays
  • Ideal background includes call center, retail support, or entry-level IT help desk

Job Tags

Contract work, Monday to Friday, Flexible hours, Weekend work, Afternoon shift

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