Job Description
Day Clerk
Position Objective: To assist customers in their shopping experience by properly stocking shelves and displays in the most efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the Store Director.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
* Completion of ongoing training and development as listed on the Cosentino Learning Plan.
* A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
* Know and implement the Cosentino Customer Service Standards.
* Quickly unload and sort incoming shipments and neatly stock them in their designated areas without damaging merchandise.
* Keep back room and cooler/freezer areas neat and ready for new deliveries.
* Quickly and neatly stock grocery shelves by matching item UPCs codes to shelf tags and using the “face front” display method.
* Support the inventory process by accurately counting and recording merchandise.
* Change shelf tags, change price markers on displays, and label/price mark any merchandise with missing UPC codes.
* Monitor products for any damaged, un-saleable, or returnable products that should be removed and follow proper procedures for damage claims.
* Able to operate, clean and maintain all equipment safely and competently.
* Meet or exceed productivity standards to produce desired team and individual results.
* Monitor all expiration dates and ensure that ad items are properly rotated.
* Actively work to keep your work area and your department is clean and safe for customers and coworkers.
* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
* Know your department items, procedures and policies so that you can accurately and courteously answer customer questions.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
* Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 10 lbs.
* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 75 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 50 lbs.
* Bending and squatting, at times all the way to floor level.
* Able to work in colder conditions of the grocery coolers and freezers.
* Climbing a ladder, possibly up to 5ft.
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