CALL CENTER AGENT Job at SportsMED Orthopaedic Specialist, INC, Huntsville, AL

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  • SportsMED Orthopaedic Specialist, INC
  • Huntsville, AL

Job Description

Job Description

Job Description

As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff.

Responsibilities:

  • Answer high-volume inbound calls in a courteous and timely manner
  • Schedule, reschedule, and cancel appointments using the Practice EMR
  • Provide accurate information regarding the services offered
  • Route calls to appropriate departments
  • Maintain HIPAA compliance at all times
  • Document records of patient interactions
  • Assist with outbound calls to referral patients
  • Other duties as assigned

Please note this position does require you to be seated at your desk. There is a 1 hour unpaid lunch break, as well as 2 paid 10 minute breaks each day. The schedule for this role is 8a-5p, Monday thru Friday.

Job Type: Full-time, In-Person

As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.

Job Tags

Full time, Monday to Friday

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